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Reports associated to User Role

Different staff members at a travel agency have different needs from Agentivity, depending on what their job at the agency is. There are a large amount of reports available within Agentivity, and it is unhelpful to provide access to lots of reports if a user is never going to use them. As a result, we’ve created a set of User Roles that have access to different reports. An Agentivity user must have a User Role assigned to them, and this will determine which reports they have access to. And because a staff members at a travel agency can have multiple responsibilities, an Agentivity user can have multiple User Roles assigned.

One of these roles MUST be marked as the Primary role, as this determines the user’s default set of reports. User Roles can be added or changed at any time.

This page details which reports are associated with which User Role.

Operations Management:

Agency
  • Agency Activity
  • Bookings by consultant
  • Pending Trip Approval
  • QSorter Errors logged per day
  • Suspected Dupe Bookings
  • Agency Ticketing Due
  • Air Segments Per Day
  • Bookings lapsed to HX per day
  • Hotel bookings created per day
  • Problem Air Segments Per Day
  • Agency Review
  • Agency Ticketing Activity
  • Bookings cancelled per day
  • Bookings created per day
  • Consultant PNR Activity
  • QC Comments                                           
Travellers
  • Corporate Tracker
  • Delegate Tracker
  • Passenger Arrivals
  • Passenger Departures
  • Passenger Locator
  • All active bookings missing pax elements
  • Daily Segments QC
  • Key Travellers
  • Bookings by Traveller






Suppliers
  • Airline Ticketing Due
















Senior Executive:

Agency
  • Agency Activity
  • Bookings by consultant
  • Agency Review
  • Consultant GDS segment performance
  • Consultant PNR Activity
  • Ticket Automation Success

Travellers
  • Account Review






Suppliers
  • Active Unsold Air Bookings
  • Flown Revenue
  • Supplier Analysis
  • Route Analysis





Finance:

Agency
  • None


Travellers
  • None


Suppliers
  • Tickets by coupon status
  • Tickets Issued
  • Supplier Bookings                


Supplier Management:

Agency
  • None






Travellers
  • Hotel attachment success






Suppliers
  • Active Unsold Air Bookings
  • Flown Revenue
  • Missed hotel opportunities
  • Supplier Analysis
  • Supplier Bookings
  • Route analysis



Ticketing:

Agency
  • Agency Ticketing Due
  • Agency Ticketing Activity
  • Ticket Automation Success         

Travellers
  • None                                                                



Suppliers
  • Airline Ticketing Due
  • Tickets by coupon status    
  • Tickets Issued



Account Management:

Agency
  • None                                               







Travellers
  • Corporate Tracker
  • Passenger Locator
  • Account Book, Ticket, Travel Dates
  • Account Productivity
  • Account Review
  • Bookings by account
  • Hotel attachment success
  • Itinerary Changes per account                    
Suppliers
  • None                                      









Consultant:

Agency
  • Suspected Dupe Bookings
  • Agency Ticketing Due
  • Air Segments Per Day
  • Bookings lapsed to HX per day
  • Hotel bookings created per day
  • Problem Air Segments Per Day
  • Bookings cancelled per day
  • Bookings created per day

Travellers
  • Delegate Tracker
  • Passenger Arrivals
  • Passenger Departures
  • Passenger Locator
  • All active bookings missing pax elements
  • Daily Segments QC
  • Key Travellers
  • Bookings by Traveller

Suppliers
  • Airline Ticketing Due          










Limited Consultant:

Agency
  • Suspected Dupe Bookings    
  • Agency Ticketing Due
  • Problem Air Segments Per Day   


Travellers
  • Corporate Tracker
  • Delegate Tracker 
  • Passenger Arrivals 
  • Passenger Departures                                
  • Passenger Locator 
Suppliers
  • Airline Ticketing Due                           






After hours support:

Agency
  • Suspected Dupe Bookings
  • Agency Ticketing Due
  • Air Segments Per Day
  • Bookings lapsed to HX per day
  • Hotel bookings created per day
  • Problem Air Segments Per Day
  • Bookings cancelled per day
  • Bookings created per day

Travellers
  • Delegate Tracker
  • Passenger Arrivals
  • Passenger Departures
  • Passenger Locator
  • All active bookings missing pax elements
  • Daily Segments QC
  • Key Travellers
  • Bookings by Traveller

Suppliers
  • Airline Ticketing Due            









Access to additional functionality:

Company Administrator:

Company Settings menu
  • GDS Sign ons (friendly name association / Qsorter maintenance)
  • GDS Account Values (friendly name association)
  • Data processing (visibility on Queue forward rules)
  • Qsorter (visibility of Qsorting tables)


Creation date: 11/07/2018 12:10 (natalie.harling@insidegroup.net)      Updated: 29/05/2020 13:20 (natalie.harling@insidegroup.net)