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Reports associated to User Role

Different staff members at a travel agency have different needs from Agentivity, depending on what their job at the agency is. There are a large amount of reports available within Agentivity, and it is unhelpful to provide access to lots of reports if a user is never going to use them. As a result, we’ve created a set of User Roles that have access to different reports. An Agentivity user must have a User Role assigned to them, and this will determine which reports they have access to. And because a staff members at a travel agency can have multiple responsibilities, an Agentivity user can have multiple User Roles assigned.

One of these roles MUST be marked as the Primary role, as this determines the user’s default set of reports. User Roles can be added or changed at any time.

This page details which reports are associated with which User Role.


New Starter:
Agency Suspected Dupe Bookings Outstanding Booking Actions per day Problem Air Segments per day Agency Review Bookings cancelled per day Bookings created per day Consultant PNR Activity	Travellers Corporate Tracker Passenger Arrivals Passenger Departures Passenger Locator All active bookings missing pax elements Daily Segments QC Account, Book, Ticket Travel Date Account Review Itinerary changes per account	Suppliers Airline Ticketing Due Tickets Issued Tickets by Coupon Status Supplier Bookings

Operations Management:
Agency After hours servicing report Agency Activity Bookings by consultant Pending Trip Approval QSorter Errors logged per day Queue Forward Logs Suspected Dupe Bookings Agency Review Bookings due Agency Ticketing Due Bookings lapsed to HX per day Hotel bookings created per day Problem Air Segments Per Day Agency Review Agency Ticketing Activity Bookings cancelled per day Bookings created per day Consultant PNR Activity QC Comments Segments produced per country	Travellers Corporate Long Term Arrivals Corporate Tracker Delegate Tracker Passenger Arrivals Passenger Departures Passenger Locator All active bookings missing pax elements Daily Segments QC Key Travellers Bookings by Traveller	Suppliers Active Unticketed Air bookings Airline class support with tracking code Airline Ticketing Due

Senior Executive:
Agency Agency Activity Bookings by consultant Queue Forward Logs Agency Review Consultant GDS segment performance Consultant PNR Activity Ticket Automation Success	Travellers Account Review	Suppliers Active Unticketed Air Bookings Flown Revenue Supplier Analysis Route Analysis

Finance:
Agency None	Travellers None	Suppliers Tickets by coupon status Tickets Issued Supplier Bookings

Supplier Management:
Agency None	Travellers Hotel attachment success	Suppliers Active Unsold Air Bookings Airline class support with tracking code Flown Revenue Missed hotel opportunities Supplier Analysis Route Analysis Supplier Bookings

Ticketing:
Agency Agency Ticketing Due Agency Ticketing Activity Ticket Automation Success	Travellers None	Suppliers Airline Ticketing Due Tickets by coupon status Tickets Issued

Account Management:
Agency None	Travellers Corporate Tracker Passenger Locator Account Book, Ticket, Travel Dates Account Productivity Account Review Bookings by account Hotel attachment success Itinerary Changes per account	Suppliers None

Consultant:

Agency

After hours servicing report

Suspected Dupe Bookings
Agency Ticketing Due
Bookings lapsed to HX per day
Hotel bookings created per day
Bookings with outstanding actions per day
Problem Air Segments Per Day
Bookings cancelled per day
Bookings created per day

Travellers

Delegate Tracker
Passenger Arrivals
Passenger Departures
Passenger Locator
All active bookings missing pax elements
Daily Segments QC
Key Travellers
Bookings by Traveller

Suppliers

Airline Ticketing Due

Limited Consultant:
Agency Suspected Dupe Bookings Agency Ticketing Due Problem Air Segments Per Day	Travellers Corporate Tracker Delegate Tracker Passenger Arrivals Passenger Departures Passenger Locator	Suppliers Airline Ticketing Due

After hours support:

Agency

After hours servicing report

Suspected Dupe Bookings
Agency Ticketing Due
Bookings lapsed to HX per day
Hotel bookings created per day
Problem Air Segments Per Day
Bookings cancelled per day
Bookings created per day

Travellers

Delegate Tracker
Passenger Arrivals
Passenger Departures
Passenger Locator
All active bookings missing pax elements
Daily Segments QC
Key Travellers
Bookings by Traveller

Suppliers

Airline Ticketing Due

Emergency Team:
Agency None	Travellers Corporate Tracker Passenger Arrivals Passenger Departures Passenger Locator	Suppliers None


Lite:
Agency Agency Ticketing Due Problem Air Segments Per Day Bookings created per day Bookings with outstanding actions per day	Travellers Corporate Tracker Passenger Departures Passenger Locator	Suppliers Airline Ticketing Due Tickets Issued Tickets by Coupon Status

Access to additional functionality:

Company Administrator:
Company Settings menu GDS Sign ons (friendly name association) GDS Account Values (friendly name association) Data processing (visibility on Queue forward rules) Qsorter (visibility of Qsorting tables) Qsorter Destination Management

Main Company Administrator:
User Settings menu Logins (of all Agentivity users) Report Usage Summary User to PCC/OID Mappings System Usage New User Request

Creation date: 11/07/2018 12:10 Updated: 30/01/2024 17:07